Guarantee & After-Sales Service
Quite often, even after we’ve chosen an item and purchased it successfully, there may be some things we might want to change or repair afterward - either during or following the delivery process, when filing a return or applying for using our warranty. Here we'll try to explain in plain terms how does our store’s warranty policy works and how you can be using it when shopping with us!
Which products come with a warranty?
Products eligible for a manufacturer's warranty are warranted by that specific product. We are so confident in the quality of our items that we offer a 2-year warranty against defective products after purchase. The product will be updated for customers according to the degree of wear and tear of the product, and the customer only needs to spend a small amount of money to update the product.Please Note- These warranties only apply for the items bought via the website and not via third-party marketplaces such as eBay & Amazon. For further info, please check our FAQs.
All our products @ sunny showers are designed by some of the top designers around the globe and been delivered to its highest standards, so if you notice any manufacturing faults, please update us within 30 days of purchase and We will handle it for you as soon as possible.
While for some items we have a lifetime warranty, the parts in all of our items are offered with a 6-month Limited type of a Warranty. But, you are always welcome to buy the part simply by calling us @ 626-977-3800. Do make sure to have the parts number handy as mentioned in the instruction manuals.
All goods reported as faulty will be tested by manufacturers (Sunny Showers). If it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse, this will void any warranty. Goods will be returned to you at your expense and no refund or replacement issued.