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Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
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Warranty
Quality assured with our reliable limited warranty on select products.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
Orders & Purchases
1. What size door I need for my space? How to Measure?
1. What size door I need for my space? How to Measure?
In order to a proper installation, It’s extremely important to order the correct size shower/tub door. Measuring must be taken only AFTER walls are finished (tile, back walls, etc.).Check your walls if are plumb and your shower base/tub or flat surface shower floor is level. Plumb walls are not “a must” condition, but just a reference to select the correct door.
2. What should I use to clean my shower door?
2. What should I use to clean my shower door?
Generally, we recommend a glass squeegee to remove water or soft cloth after each use to avoid water spots. Do not use any abrasive or harsh cleaners which can scratch your glass.
3. Where your warehouse?
3. Where your warehouse?
Our warehouse address is 12353 Rush Street, South EI Monte, CA 91733.
4. What is your return policy?
4. What is your return policy?
The return policy depends on your return reasons, more details, you can surfhere.
5. Can I purchase just the hardware for this door?
5. Can I purchase just the hardware for this door?
At this time, it depends on which door’s hardware, please contact our Customer Support Department at 1-626-977-3800 or email us at service@sunnyshowerusainc.com Monday-Friday 9:00am-5:00pm PDT.
6. Can I purchase just a stationary panel from “model x”?
6. Can I purchase just a stationary panel from “model x”?
At this time, it depends on which door’s stationary panel, please contact our Customer Support Department at 1-626-977-3800or email us at service@sunnyshowerusainc.com Monday-Friday 9:00am-5:00pm PDT.
7. What is a pivot and a hinged door?
7. What is a pivot and a hinged door?
A hinged door is attached directly to the finished wall or a stationary glass and you can open it like an interior door in your house. A pivot door has two assembly to match to work: a pivot assembly and a wall profile system. The pivot assembly is attached to a wall profile system that is attached to your finished wall, then the pivot assembly attaches to the glass at the top and bottom much like a refrigerator door.
8. What is the meaning of “bypass” in bypass sliding door?
8. What is the meaning of “bypass” in bypass sliding door?
A bypass sliding door, also you can say as a dual sliding doors, is a sliding doors with both doors having the ability to slide to left or right. So you can get in and out of your shower by any sides.
9. How quickly will I receive my product ordered from your company?
9. How quickly will I receive my product ordered from your company?
We ship your orders out at the same business day when payment was completed by 11:00 am PST. Any payments received after 11:00am PST, will go out on the second business day. All items ship from our warehouse in Los Angeles. Transit times vary depending on where the item is shipping to, but normally delivery time takes 3 to 10 business days. If you still haven’t received your item after 10 business days, pls contact us immediately, we will track your order at once.
10. Will the base from “brand X” work with your enclosure?
10. Will the base from “brand X” work with your enclosure?
We cannot guarantee that another manufacturer’s base will work with our enclosures. Our glass and bases are specifically designed to fit together.
11. What if I have questions about installing my Sunny Shower door?
11. What if I have questions about installing my Sunny Shower door?
We have Tech Support folks ready and waiting to help. Feel free to contact us 1-626-977-3800or email us at service@sunnyshowerusainc.com Monday-Friday 9am-5pm PST
12. Where and how do I order replacement parts?
12. Where and how do I order replacement parts?
Please feel free to call our Customer Support Department at: 1-626-977-3800or email us at service@sunnyshowerusainc.com Monday-Friday 9:00am-5:00pm PDT.
13. How can I become your dealer?
13. How can I become your dealer?
Please contact our customer support department: Email: service@sunnyshowerusainc.com, Monday to Friday, 9:00 am to 5:00 pm PDT.
14.What if my glass or other parts are damaged in transit?
14.What if my glass or other parts are damaged in transit?
Since this issue was not caused by you, we’ll be glad to arrange the replacements based on the information you provide.
Photos of the damaged items will help us clearly understand the situation and also allow us to better communicate with the logistics company.
For a quicker resolution, please confirm that the package was damaged upon receipt and provide the corresponding part numbers (these can be found in the installation instructions; if you have any trouble locating them, please don’t hesitate to reach out). This will help us restock your order as quickly as possible.