Hello and welcome to the returns information page! Here, you can get acquainted with useful information on the terms and conditions of our return policy.
NOTE: This only applies when purchased directly via SUNNY SHOWER WEBSITE. Any issues or after-sales help for the items bought via EBAY, AMAZON or any 3rd Party Market Place will not be dealt via procedures mentioned below.
At SunnyShowers, we like to keep things as simple as possible – your time is valuable to us and all we want is for you to achieve your dream bathroom. So if a product isn’t quite right, nothing to be worried as it’s easy to return it to us...
If you have ordered the wrong item, the wrong size or no longer want an item, you will be liable for the return. We will not collect this or cover the cost of return.You will need to notify our customer service team via messaging service within 7 days.
Please note we do NOT provide an exchange service, so items will have to be returned for a refund.
Please note refund amount will be subject to how we received goods back and we will deduct fees for any damaged item returned or any used items which have been returned.
We will not be able to accept a return and issue a refund if:
1) The item has been used and the quality is intact
2) The product is missing parts which it originally shipped with
3) We have not been notified within 7 days from date you received delivery.
Keeping Our Return Process As Simple As Possible:
If you don't like the item or ordered the wrong size, you can return it to us within 7 days of receiving the item. However, we make it clear that we don't offer exchange services and certainly don't offer free collection for unwanted items. Yet, you are more than welcome to use your own courier. Just ensure to send us the valid info such as: the tracking number, reason of returns and your order number.